Voice and Response Documentation in Digital Hazard Reporting: Content Analysis of Turkish Airport Ground Handling
DOI:
https://doi.org/10.63199/progresif.v3i2.97Keywords:
Airport Ground Handling, Content Analysis, Digital Hazard Reporting, Employee Voice, Islamic Communicative Ethics, ShuraAbstract
Digital hazard reporting makes employee concerns visible, yet research rarely examines message content, participation and the documentation of organisational responses together. This study examines these three dimensions in a Turkish airport ground handling provider and interprets them through Islamic communicative ethics. Directed content analysis was applied to 1,149 notifications submitted across 28 stations between January and April 2026. Message types selected by reporters were mapped to voice orientations, content themes were coded, and each response field was examined separately. Notifications were predominantly prohibitive (95.6%) and concentrated on equipment, aircraft and load handling, and procedural compliance (77.8%). Most were signed (96.2%), while two reporters produced 23.7% of the archive. Response documentation was limited: a resolution status was recorded for 6.4% of notifications and a feedback channel for 6.3%. Read through the reciprocal duties of nasihah and shura, the channel records the speaker's counsel far more fully than the organisation's consideration of it. The study proposes the report and response pair as a unit for studying formal communication channels and shows how counsel and consultation can serve as a standard for both sides of that exchange. In practice, acknowledgement, feedback and action should be recorded separately and made visible to reporters. Future research should test whether timely feedback sustains reporting and whether channel design shapes message orientation.
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